When can i expect my order?

We aim to get your order to you as soon as possible so you and your pet can enjoy your BB Niki product.

Flat shipping fee of $9.99 throughout Australia

You can use the tracking number we gave with your order confirmation to find an estimated arrival time for your order.

Can i return my order?

Didn’t love what you ordered? Our store is happy to accept online returns within 60 days of your purchase date for a full refund, exchange for an item of equal value, or store credit. Items returned after the 60-day return period are not eligible for a refund or exchange. Items must be returned in undamaged and clean condition. 

To make a return, please email (jess@bbniki.com.au) with your order number. We’ll help you process your return and provide a free shipping label for your purchased item. Simply repackage your item and drop it off at the post office. Once we receive your return, please allow 3-5 business days for processing. If your return is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.

Can I speak to someone for assistance?

Yes, you can call us on +61 408854413 anytime during normal business hours (Mon to Friday 9am 5pm.  We are very happy to help!